When your travel plans are suddenly changed, whether by emergencies, work clashes or your own mindset, it's good to know what you can do about flight cancellations or a refund. If you need help learning how to cancel your Delta Airlines flight, if you are eligible for a refund or what your next steps should be, this page can help you.

In this guide, we explain Delta Airlines' refund policy step by step and clearly. We'll explain how you can get a refund, cancel your trip, and show you examples that will make your travel changes easier.

And if you ever feel stuck, our team at Tours N Travel Pro is here to help.

Can You Get a Refund from Delta Airlines?

Yes, you can get a refund from Delta Airlines—but it depends on the type of ticket you purchased, the timing of your cancellation, and the reason for your change in plans.

Delta divides its tickets into several categories, and each one comes with different refund rules:

  • Refundable Tickets: These are fully eligible for a refund at any time before your flight.



  • Non-Refundable Tickets: You generally can't get your money back, but you might receive credit toward future travel.



  • Basic Economy Tickets: These come with the most restrictions and are usually non-changeable and non-refundable unless cancelled within 24 hours of booking.



  • Canceled Flights by Delta: If Delta cancels your flight for any reason, you are entitled to a full refund regardless of the type of ticket.



For example, if you bought a non-refundable ticket from Atlanta to New York but canceled it two days before your flight, you won't get your money back. However, you may receive a travel credit (called an eCredit) that you can use later.

24-Hour Risk-Free Cancellation

Delta follows the U.S. Department of Transportation's 24-hour rule, which allows you to cancel your flight without penalty if you do so within 24 hours of booking. This rule applies to all ticket types, including Basic Economy, as long as your departure is at least 7 days away from the time of booking.

Let's say you book a flight to Los Angeles at 10 AM and then realize at 6 PM that you selected the wrong dates. As long as it's within 24 hours, you can cancel your reservation online and get a full refund.

Helpful tip from Tours N Travel Pro: If you're unsure about your plans, go ahead and book—then review your schedule. You can always cancel within 24 hours without penalty.

Refundable vs. Non-Refundable Tickets

To avoid surprises, it's important to know what kind of ticket you're buying. Refundable tickets cost more but offer full flexibility. You can cancel anytime before departure and receive a full refund to your original payment method.

Non-refundable tickets, on the other hand, are cheaper but more restrictive. If you cancel one of these, Delta will typically issue you an eCredit (a travel voucher) that you can use toward a future flight. Keep in mind that cancellation fees may apply unless otherwise waived.

For example, if you bought a non-refundable ticket to Miami and need to cancel, Delta may deduct $200 as a cancellation fee and issue the rest as eCredit.

What Happens If Delta Cancels Your Flight?

If Delta cancels your flight or changes your schedule significantly (for example, by several hours), you are entitled to:

  • A full refund



  • Free rebooking on a different flight



  • Or the option to receive an eCredit if you prefer to travel later



If you booked directly through Delta, they'll usually offer rebooking options automatically through email or text. If you booked through a third-party site and aren't sure what to do, Tours N Travel Pro can help you communicate with Delta and get your refund or credit sorted.

How to Request a Refund from Delta

Here's how you can request a refund:

  1. Online: Visit Delta's refund request page at www.delta.com/refund and fill out the form.



  2. Delta App: If you booked through the Fly Delta app, go to your trip details and follow the cancellation steps.



  3. Phone: Call Delta Customer Service at 1-800-221-1212.



Need extra help? Our team at Tours N Travel Pro is available to guide you through the refund process.

How Long Does It Take to Get a Refund?

  • If you paid by credit or debit card, Delta typically processes refunds within 7 business days.



  • For other payment methods, such as checks or travel certificates, it may take up to 20 business days.



If it's been longer than expected, you can follow up with Delta or reach out to our support team for help.

What Are eCredits and How Do They Work?

If you're not eligible for a cash refund, Delta will usually issue an eCredit instead. These credits:

  • Can be used to book future Delta flights



  • Are valid for about one year from the date of issue



  • Can sometimes be transferred to others, depending on Delta's terms



You can find your eCredits by logging into your Delta SkyMiles account or using the “Find My eCredit” tool on delta.com.

Special Circumstances and Exceptions

Delta may consider refund requests for non-refundable tickets in special cases such as:

  • A medical emergency



  • Death of a passenger or close relative



  • Military orders



Supporting documentation is typically required, and the refund is not guaranteed. Still, it's worth submitting a request if your situation qualifies.

Final Thoughts

Travel doesn't always go according to plan, but understanding Delta Airlines' refund policy can make cancellations less stressful. Whether you're dealing with a sudden change of schedule or a cancelled flight, knowing your refund options will help you take action quickly and confidently.

And remember, if the process seems confusing or time-consuming, Tours N Travel Pro is here to assist you with refunds, cancellations, and rebookings—no matter how complex your case might be.

We're here to make your travel journey smoother—even when plans change.